Depending on whether you have shared an audience with other users, or if you are the recipient of a shared audience, your options when unsubscribing a shared contact will differ.

Audience Sharer

To unsubscribe a contact from an audience you have shared, start by locating the contact, either through the Contacts or Audiences menu. From here:

• Click on the correct contact record to go to their Contact Profile.
• Click the Manage Subscription button.
• On the subsequent pop-up, you will have the option to:
  • Unsubscribe the contact only within your own account:
    • Click the subscription toggle to Unsubscribed and click Apply.
  • OR, unsubscribe the contact from all shared audiences as well as your own account:
    • Click the Unsubscribe from shared audiences link.
    • On the confirmation screen, verify that you wish to unsubscribe the contact from all shared audiences.

• If you wish the contact to remain subscribed in your account only, after clicking the Unsubscribe from shared audiences link, click the subscription toggle back to Subscribed for your account before clicking Apply.

Shared Audience recipient

To unsubscribe a contact from an audience that has been shared with you, start by locating the contact, either through the Contacts or Audiences menu. From here:

• Click on the correct contact record to go to their Contact Profile.
• Click the Manage Subscription button.
• On the subsequent pop-up, you will have the option to:
  • Unsubscribe the contact only within your own account:
    • Click the subscription toggle to Unsubscribed and click Apply.
  • OR, delete* the contact from your account:
    • Click the Delete Contact link.
    • On the confirmation screen, verify that you wish to delete the contact from your account.

* It is important to note that deleting contacts within ActivePipe allows for the same contact to be uploaded and subscribed at a later date (either through CRM integration or CSV upload) or through a shared audience. For this reason we recommend you unsubscribe them instead.