Once your Stay in Touch / Post Settlement campaigns are activated, content will be sent automatically, based on the following timelines:

Happy Birthday

• The Happy Birthday email or SMS* will be sent on the date of your contacts Birthday, at 9 am, every year.

* Depending on which method you choose to activate.

Post Settlement Stage

• Fixed Interest Rate Expiry: The email or SMS* is sent 60 days before the Fixed Rate Expiry date recorded against a contacts loan (1).
• Interest Only Expiry: The email or SMS* will go out 60 days before the Interest Rate Expiry date recorded against a contacts loan.

* Depending on which method you choose to activate.

• Congratulation Email: This email will be sent on the exact date of settlement (2).
• Following the 1st or 2nd Repayment: This email will be sent 1 month after the Settlement date.
• New Car Loans: This email is sent 6 months after the Settlement date.
• 1st Year Anniversary: This email is sent 1 year after the Settlement date.
• Insurance Check: This email is sent 1 year and 6 months after the Settlement date.
• 2nd Year Anniversary: This email is sent 2 years after the Settlement date.
• 3rd Year Anniversary: This email is sent 3 years after the Settlement date.

Application Stage

• Lodgement Confirmation: This email is sent on the Lodgement date (3).
• Unconditional Approval Confirmation: This email is sent on the Unconditional Approval date (4).
• Conditional Approval Confirmation: This email is sent on the Conditional Approval date (5).
• Pre-Approval Expiry: This email will be sent 30 days before the Pre-Approval Expiry date (6).