If you are able to build campaigns (i.e: your campaign modules are not pre-defined), you are able to add or remove campaign modules from draft, paused, scheduled, or running campaigns.

Start by navigating to the Campaigns menu and then click on the campaign you would like to modify. Once in the campaign builder you will see your current settings for this campaign.

If your campaign status is Scheduled or Running, your module options will be greyed out, and you will not be able to make any changes. To enable changes, click the Pause button, found top right of your screen.

The campaign status will then show as Draft or Paused, and you will be able to make changes.

To add a module

To ensure you retain a successful campaign workflow, you are only able to delete the last module in the chain, e.g: If you want to add a condition to your email, you will first need to remove the Actions module (eg: Send Email), before adding the condition module.

Remove the Actions module by clicking on the x found at the top right of the module.

Then, click the Add a new module box

In the subsequent pop up you will see the options available to you. Some options will be greyed out as they have already been used, or are unavailable at this point in your campaign workflow.

Once you’ve added any additional modules, make sure to re-add the Actions - Send Email module again to complete the workflow.

To remove a module

If you would like to remove a module - e.g: a condition, you will first need to remove the modules following it.

Remove modules by clicking the x found at the top right of each box.

Re-add any required modules to complete the workflow.

Your campaign must always include an Audience, a Trigger OR Schedule, and an Actions module (built in this order) to create a complete workflow. If you cannot save your campaign, check your module structure first.

If you simply want to edit selections in existing modules, see change an existing campaign.