It is firstly important to note that deleting contacts within ActivePipe allows for the same contact to be uploaded and subscribed at a later date (either through CRM integration or CSV upload).

If you want to be certain that particular contacts do not receive future communications through ActivePipe, we recommend unsubscribing, or blacklisting them instead.

Integrated contact accounts: Deleting contacts

If your contacts are integrated with your CRM, you'll need to delete the contact/s there, and this will sync through to your ActivePipe account.

Non-integrated contact accounts: Delete a single contact

If you manage your contacts within ActivePipe using CSV files, you can delete a contact through your Contact List, or a Contact Profile.

Start by navigating to the Contacts menu (admins will first need to switch to the relevant user account).
From here, you can either:

• Click on the Contact List tab.
• Use the Search bar to locate the contact you wish to delete from the list, then select more
• Choose Delete
• Verify that you wish to delete by selecting Yes on the confirmation prompt.

Or:

• Within the Overview tab use quick search to locate a contact. 
• Select the contact to be taken to their Contact Profile.
• Select Manage Subscription
• Within Manage Subscription, select the Delete Contact link.
• On the confirmation prompt, tick to confirm that you understand the deletion is permanent.
• Select Delete.

Non-integrated contact accounts: Delete multiple contacts

If you manage your contacts within ActivePipe using CSV files, you can delete multiple or all contacts through your Contact List.
Start by navigating to the Contacts menu (admins will first need to switch to the relevant user account).
From here:

• Click on the Contact List tab.
• Use the tick boxes to make your selection, either by:
  
  • Ticking individual contacts;
  • Using filters to define a group of contacts;
  • Holding down shift + click to select all contacts in a sequential order;
  • Selecting all contacts from the current page (1);
  • Selecting all contacts in your account:
    
    • You may need to expand your display per page (3) limit to show all contacts first;
    • Or you can select any contact and then click the Select all contacts link (2).
• Then, from the Bulk Actions bar, choose Delete (4).

• On the confirmation box, tick to confirm you understand all contacts will be deleted, then click Delete.