When a contact receives an email containing an "Request an Inspection" or "Request a Showing" call-to-action and submits the form, the contact owner and listing agent* can be notified.
Email Alert
Once submitted, the contact owner, and additionally when selected the listing agent, will be emailed a copy of the request.
* In Australia, the default notification setting is for both the contact owner and listing agent to be sent an email alert. This preference can be updated to contact owner only in your account Settings menu.
US accounts will send to the contact owner only.
Selected Preference: Contact Owner only
The email alert will include the property the contact has requested an inspection / showing for, their preferred date and time of day, and any additional comments they made before submitting the request.
You can follow up with them straight from the email by clicking the Call Them Now (if accessing on your mobile), or Email Them Now buttons, to confirm a booking.
Selected Preference: Contact Owner and Listing agent alert
The contact owner will be emailed to advise that the contact has requested an inspection from the listing agent.
This listing agent will be emailed, advising that the contact has responded to an email sent from the contact owner, and has requested an inspection.
The listing agent email alert will include the property the contact has requested an inspection / showing for, their preferred date and time of day, and any additional comments they made before submitting the request.
The listing agent can follow up with them straight from the email by clicking the Call Them Now (if accessing on your mobile), or Email Them Now buttons, to confirm a booking.
Contact owner email | Listing agent email |
On the Dashboard
The request will be highlighted as a number in the "Inspection Requests" or "Viewing Requests" section on your ActivePipe dashboard (1).*
* This alert will appear for the contact owner only. The location of this on your dashboard will differ depending on your platform level.
Click on the Inspection/Viewing Request panel to see the request list in full detail.
From here you can click on any contact to see their full Contact Profile.
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