When integrated with your property feed, ActivePipe will regularly sync to update your listings, including adding any new properties.

If you do not see a property in your email that you believe should be there, first check the following:

Is the property on your website?

• Has the property been uploaded to your website, and/or been pushed to ActivePipe via your portal pusher?
• If so, was it uploaded/pushed more than a few hours ago? As ActivePipe updates every 2-3 hours, you will need to allow for this time period when uploading.

Within the email

• Does the property match the filters set in the property panel? Click on the relevant property panel to make it active, then click on the Define Properties button to check the filter settings.
  • Under the Basic tab, you may see for example:
    • Max Properties = 4 - Do you need to increase this for your property to appear?
    • Zoning Type = Residential - Do you need to expand/change this?
    • Listing Type = Sale - Do you need to expand/change this?
    • Listing Status = Current - Do you need to change this?
    • Order By = Date Listed - Newest to Oldest - Do you need to change this?
      
• If you have more than one property feed, have you selected the relevant property feed in the Define Properties > Feeds tab?

If you have checked all the above and your property is still not showing, contact support@activepipe.com and provide the property address and/or listing ID, as well as the upload date/time so that we can investigate for you.