Within your email template you may have a filtered property panel without any matches,
e.g: If the filter is for Sold property within the last 7 days and there haven't been any, or if the panel is matched to contact preferences with no suitable matches for individual contacts.
If the panel has been grouped, and there are no matches, the panel is "hidden" upon sending, and the subsequent panels move up.*
* If panels return no matches and the email is not grouped, the entire email will not be sent.
There are times where you would like the preceding panels, e.g: a spacer and a heading related to the panel (1), to hide as well. This is achieved by "grouping" the panels, identifying them as a set or section, so that if one panel hides, the others do too.
Sent email - all panels
Sent email - hidden panels
At this point in time, only the ActivePipe support team are able to group panels.
To promptly action this for you, please click on the Help icon within your ActivePipe account to contact a support team member live, or email your request to email@example.com, detailing the name of the email in your account, and the panels you would like to group.