If you have a contact tag that you would like to delete from your ActivePipe account, it's important to note that:

• Only Custom type tags can be deleted within your ActivePipe account.
  Intent, Integrated*, and Shared tags cannot be deleted here.
• Custom tags must have no contacts allocated to them before you can delete them.
• You cannot remove a Custom tag if it is used in a Blacklist;
• Custom tags in use, e.g: within an Audience or Campaign, may be deleted (again, if there are no contacts allocated to the tag).

Deleting a custom contact tag with contacts still allocated to it

To delete a custom contact tag that still has contacts allocated to it, start by navigating to your Tags menu.
From here:

• Select the more option adjacent to the custom tag you would like to delete.
• Select Delete Tag

• You will then be advised that there are still contacts allocated to this tag, and to remove them before deleting the tag.
• Use the See contacts with this tag link to access the list of contacts.

• Once within the list, use the check box to select all contacts (1), and then from Bulk Actions, choose Remove Contacts from Tag (2)*

* Note: Bulk actions will only appear once you have selected multiple contacts.

• Select Confirm to verify that you want to remove the contacts from the tag.

• Once the list is empty you can use the Click here to delete this tag link to remove it from your account.

Deleting a custom contact tag with no contacts allocated to it

To delete an empty custom contact tag from your account, start by navigating to your Tags menu.
From here:

• Select the more option adjacent to the custom tag you would like to delete.
  • Select Delete Tag
• If there are no contacts allocated to the tag, you will be asked to confirm that you want to delete the tag.
  Select Delete to remove the tag.

* Learn more about removing redundant Integrated tags from your account