When setting up to send SMS campaigns from your ActivePipe account, you can choose to send from your own number, an Alphanumeric Sender ID, or you can set up both options.

Sending from your own number

By choosing to send from your own number you can provide a more personal interaction, and receive replies from your contacts. You can also see pre-send reporting.

Possible use cases for sending from your own number may be:

• Anniversary messages, e.g: Birthdays.
• Calls-to-action that require a response.
• Appointment confirmations or reminders.

When this option is selected, your messages are sent in batches to give you time to reply to any contact responses.

It is important to note that your number must be verified before you can begin sending from it.

Sending from an Alphanumeric Sender ID

An Alphanumeric Sender ID combines both alphabetical and numerical characters, and allows you to send messages that promote valuable brand awareness and trust.
An Alphanumeric Sender ID must contain 3-11 characters, and contain only letters, numbers and spaces, e.g: 1800NEWTOWN

Contacts cannot respond to these messages and you must include an opt-out link, which is provided by ActivePipe. 

Possible use cases for sending from an Alphanumeric Sender ID might be:

• Communications that reflect your company message, rather than that of an individual.
• Updates and alerts (that do not require a response).

It is important to note that your Alphanumeric Sender ID must be verified before you can begin sending from it.

Choosing a sending option

To set up a sending number option, start by navigating to the Settings menu, and then the SMS sub menu. You'll land on the Sending & Receiving tab.
From here:

Set up to send from your own number

• Under Use your own Phone Number, type your number within the Enter your Phone Number box (1).
• Click Verify

• A verification code will then be sent to your specified mobile number.
  
• Click the Resend confirmation message link (2) if you need the code resent.
• Once received, copy the code in the Confirmation Code box (3) and click Confirm.

A green tick will then indicate that your number has been verified.
Once you have credits in your account*, you can begin sending from it.

* At any point in the process you can select the Credits tab to add credits to your account.

Set up to send from an Alphanumeric Sender ID

• Under Use an Alphanumeric Sender ID, within the Submit your Alphanumeric Sender ID for verification box, type in the text and numbers you wish to use (4):
  • Alphanumeric Sender ID's must be 3-11 characters long.
  • You need to include at least one letter.
• When selecting this option, you will also need to confirm that you are legally permitted to use your selected number, by ticking the I acknowledge that I have the right to use this Alphanumeric Sender ID box (5).
• Click Verify

Your requested number will then go to verification stage (to confirm that it meets spam act requirements), during which time you will see: Your request is being verified

Validation can return two outcomes:

• Approved: You will see Your request has been approved
  Once you have credits in your account*, you can begin sending from this number.
• Denied: If there is a reason why we cannot approve your chosen Alphanumeric Sender ID you will see: Your requested Alphanumeric Sender ID has been denied. Please check your email for more details.
  An email will be sent to you detailing these reasons.

* At any point in the process you can select the Credits tab to add credits to your account.

* SMS is currently only available to a small section of AU mortgage users.