As an admin, you can quickly and easily remove a user (e.g: an agent) from a campaign.
Starting in the Campaigns menu, find the campaign you would like to edit and click on it.
Once in the campaign editor:
- Click Pause if your campaign status is Running or Scheduled (otherwise you will not be able to make any changes).
- In the Users module, click the x Remove option next to the user you wish to remove from the campaign.
- You may also need to update the chosen date/time in the Date & Time module if it is highlighted by a red box, which indicates that the time is in the past (otherwise you will not be able to re-activate your campaign).
- Click Save & Activate to restart your campaign.