A BSO or Admin oversees the ActivePipe account for your office or group.
A BSO can create and send emails on behalf of any or all of the Users in their group, but importantly, does not send emails from themselves (therefore they have no contacts / contact menu).
If you are someone who needs to send from yourself, as well as send on behalf of members of your group, you’ll need both an user/agent account, and admin access.
An admin can see reporting data for the whole office or group, regardless of contact ownership. They see all contacts, and all campaign reports as a group. On the dashboard they also see an overview of Sends, Opens, and Interactions for the life of the office/group account.
Can you have more than one BSO/admin?
Absolutely! Contact ActivePipe support to add someone to your account as an admin/BSO.