If you manage your contacts within ActivePipe (by uploading CSV files), there are a few ways you can unsubscribe a contact.
Click unsubscribe on a contacts behalf
If a contact requests to be unsubscribed by forwarding an email they have received from you, scroll to the bottom of the email and click the Manage My Preferences/Click Here to Unsubscribe link for them (this link is unique to the contact).
Manage the subscription from the Contacts Profile
Start by navigating to the Contacts menu. From here:
- On the Overview tab, select the quick search option and start typing in the contacts name, email address, or CRM ID.
- From the dropdown list of matches, select a contact to access their profile.
- Once within the contacts profile, select Manage Subscription
- On the popup, click the email subscription toggle to Unsubscribed.
- Click Apply.
Note: If you choose Delete Contact, the same contact can be uploaded in subsequent CSV files, and will be listed as subscribed.
Unsubscribe contacts in bulk
You can also unsubscribe multiple contacts at once.