If your account has integrated contacts, there are a few ways to unsubscribe them.
- You can unsubscribe the contact by navigating to the contact page and clicking Unsubscribe Contact under Manage Subscription.
- If the contact has made the request by forwarding an email they have received from you, scroll to the bottom of the email and click the Manage My Preferences or Unsubscribe link on their behalf (this link is unique to the contact). For certain CRMs this status will be synced back into your database automatically.
- Otherwise, you’ll need to unsubscribe the contact directly in your CRM, with the exact method differing, depending on the CRM you are with.
The unsubscription methods for the most common CRMs are shown below:
MyDesktop - Tick Unsubscribe from ActivePipe, archive or delete the contact, or select 'No Spam'
Box + Dice - Untick 'permitEmail' or remove the contact from the subscription category
AgentBox - Mark as: Archived, Do Not Contact, Unsubscribed
Updating the status of a contact to any of the above will send ActivePipe an unsubscription request for the respective contact.
Important note: If emails are removed from a contact in AgentBox, or a contact is deleted, they will not be unsubscribed in ActivePipe.